Summit Transmissions and Auto Care
As someone who likes the convenience of my car, but not the upkeep, Summit Transmissions was a breath of fresh air. Jerry was upfront and extremely helpful in getting a part of my transmission replaced. I really felt like he went the extra mile for me, but I think they just call it customer service at Summit.Attempting to keep the long story short, after some unrelated work at the downtown Firestone, my car began leaking transmission fluid. Went back for a flush, and gasket replacement and still had a leak. On the next trip back, Firestone discovered there was a crack in my transmission....ouch! Firestone said they could not do the repair. My husband recommended I take my car to Hontech, which came highly recommended to him by a friend. Hontech informed me that the likely cause was a result of the unrelated work at Firestone - likely a mechanic either leveraged against it or slipped and cracked it while replacing the CV joints....double ouch! This is where I learn that transmissions require a specialist and Hontech sends me out to La Mesa to Summit. Had no problem getting the green light to get my car in the next day for them to have a look. After telling Jerry my situation and him sensing my hesitation to get this fixed right away (I was anticipating small claims court at this point), he offered to call Firestone. After a few minutes on the phone with them, Firestone agreed to pay for the replacement of the part of the transmission that was cracked. I walked away, took the bus home for the afternoon, and the car was ready the next day. Many thanks to Jerry and his team for making what could have been a nightmare into a bearable situation!I would like to point out, too, that Summit is located across the street from a bus stop that runs to Hillcrest, and is near a trolley stop, both of which are beneficial for a car shop.