Summit Transmissions and Auto Care
We brought our 2001 Ford F150 pickup to see if they could figure out what was wrong with it. It had been lurching and slipping and having all sorts of issues over the last couple of months. I was one of the first appointments of the day and I was greeted at the counter by the owner, Jerry. He was very friendly and easy to talk to. He had me describe what the symptoms were and asked a number of clarifying questions. (I don't speak "mechanic" very well.) Then he took the truck for a test drive - with me as a passenger. It was great being able to point out exactly what was wrong with it while it was happening.When we got back to the shop, Jerry said that he had a guess what was causing the problem and that he'd know in about an hour if he was correct. I decided to wait in their reception area and, sure enough, about an hour later Jerry called me out to the garage so he could show me what was wrong. He explained that there was a leak in one of the seals. He explained that if replacing the seal was all that was wrong then it would cost about $850. If they opened it up and found that there was additional damaged caused by the leak that the price would, of course, be higher to fix it. I was so impressed with Jerry's customer service that I told him to go ahead and fix her. (Originally I was going to call around to get other estimates.) The next day they called me to let me know that the truck was done and I went in to pick it up.Jerry explained the work that he had done and I paid for the repairs. It came to $855. (They removed the transmission's transfer case to replace the front seal, which was leaking. They performed a test drive, removed the pan, drained the fluid, replaced the filter and pan gasket and filled it with new fluid.) Jerry suggested that I bring the truck back in about a year for a check-up, as the truck is now 12 years old. I told him that we'd be coming back to Summit for sure for that service. Jerry was professional, courteous and explained things in a manner that made sense. I would recommend Summit to anyone.
Thank you for your great review. So many times people want the worse case scenarios which can lead to making a wrong decision. That's why we want the customer to come in so we can let them know what is really needed. Many times, only minor repairs are needed, but we don't know that over the phone.
- Summit Transmissions and Auto Care