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The Products We Carry Make Us Unique.

The Products We Carry Make Us Unique.

Let's pretend that instead of a shop  you were looking for a place to eat. You start by checking out reviews. Would this be the place you would pick? " The restaurant was noisy, dirty, and the food was the worse I've ever tasted, but the price was really cheap. Oh, and I got really sick afterwards, but I'll give it five stars since it was so cheap"   Many people select shops this way. By price.  Then they wonder why they feel like they were taken, even if they paid a lower price. I hate that feeling, so I run my shop differently.  Let's start with something simple; the oil I carry. Our major line of Oil is the  Amsoil line of products, which are full synthetic oils. Amsoil is one of the best oils you can run in your vehicle, because it  protect better, make major parts run smoother and helps improve performance and gas mileage. It's a better value.   We carry BG cleaning prod ... read more

Summit Transmissions and Auto Care Brake video

Communicating with the Service Advisor

Communicating with the Service Advisor

Customers will often use phrases that they understand, and, which they assume everyone else does as well. It happens once in awhile It doesn’t run like it use to. It doesn’t sound/feel right. It works ok most of the time. It’s slipping. I’m not getting the same mileage as before. These are vague statements which may mean something to you, but don’t really give much of a starting point for the tech to look at.The more specific you are with the problem, the better service you’re going to receive. Imagine asking someone to come over to your house, but you don’t give them your address or how to get there. Chances are they will never find your house. unless they make the effort to seek additional information. To fill in the blank spaces. When you drop off your vehicle for repair, you need to fill in the spaces the best you can. Here are just a few examples of stating the problem a little better. I notice the problem when I first start the ca ... read more

Is My Dipstick Missing?

Is My Dipstick Missing?

For several years now, some of the car manufactures have done away with installing a transmission dipstick or filler tube.If you own a late model Ford Explorer of Ranger, some BMW.s Cadillac Catera, or Isuzu Rodeo, the vehicle needs to be up on a lift, running to check the fluid level. Some Chrysler and Mercedes have the dip stick tube, but you have to purchase the dipstick as a separate tool. So, if you go to check the fluid level on your transmission and can’t find the dipstick, you’re not crazy. You may not have one. At Summit Transmissions and Auto Care, we have the knowledge and tools to check these transmissions out. Give us a call, and we can schedule an appointment to do a free transmission check

Free Code Scan vs Diagnosis with a Scan Tool

Free Code Scan vs Diagnosis with a Scan Tool

Many shops and even some auto parts stores will read codes for free if your “check engine light” is on. Sound great, but it’s important to understand that code retrivial is just the first step in finding the real problem. Not having all the information or jumping to conclusions based on codes could be costly. Here are two examples: Today I had a 2007 Toyota Tacoma come in. The customer had a friend scan for codes and it had a P2714, shift solenoid stuck on. When he came to a sudden stop, it would slip on take off. When he went around a turn it would slip. He cleared the code and it came back. At this point the customer was thinking he needed to replace the soleniods, have valve body work done, or maybe even a rebuilt transmission. None of the above. He was two quarts low on fluid. A simple transmission service took care of the problem. Another customer recently read the codes that indicated bad shift solenoids on his Chevy S10. After spending the money and his own t ... read more

What If The Auto Repair Industry Was Ran Like Medical Insurance Companies?

What If The Auto Repair Industry Was Ran Like Medical Insurance Companies?

Often, in the automotive repair industry, people feel that the time we take to diagnosis a problem should be free or at least waived if repairs are done. That the time we spend should be on us, the shop. Well how about we become like the medical insurance industry. Would that be OK with you? Think about it. Just like the medical insurance industry’s, we’ll send you a bill every month for $200 or more. You’ll pay that amount whether you need repairs or not. If however you have a problem with your transmission, you’ll of course need to pay a co-pay of $50.00 before we do anything. Then we will cover up to 80% of your bill. Oh, and we’ll need to do lot’s of test. Each test will require another co-pay, and you will need to pay it whether we find a problem or not. Sounds like a great idea, doesn’t it? What, you don’t like that idea? Each month we try and educate you, the consumer, on how our industry works and how to keep from paying more th ... read more

Is your vehicle worth fixing?

Is your vehicle worth fixing?

So you’ve taken your car or truck into the shop and after they’ve checked it out, the manager comes over to you with an estimate for repairs. You look at the bill, look at your car, and then look back at the bill. You turn to the manager and say” that’s more than the car’s worth”. “I’ll buy another car”. Not so fast. Yea, the bill is expensive, but maybe fixing your car or truck is the least expensive option. Let’s start by asking a few good questions. How old is your car or truck? How many miles on the odometer and what kind of miles? Highway, or stop and go? How is the body and paint? How are the tires? What kind of money have you spent on the vehicle recently? You’ll need to look at all these factors before you say “no way” to getting it fixed. Let’s say for example your vehicle that is less than 10 years old, you’ve maintain it pretty good and you just put tires and brakes on it. The interio ... read more

Understanding the problems with installing customer provided parts.

Understanding the problems with installing customer provided parts.

It seems like a good idea. You buy the parts and have some shop install them. You save a little money, and they still make a little. What’s the problem? Let’s start with liability. Most shops carry a garage keepers policy that protects the shop if they install parts that fail and causes an accident or death. That policy does not cover customer provided parts. So for a few bucks, the shop has his you know what on the line if something goes wrong. It’s not worth it. When you own a repair business, you need to make profit on both parts and labor. That profit helps pay the bills, and if something does go wrong, allows the shop to cover the warranty. When you provide your own parts, you are taking that profit away, which means he needs to make it up by charging you more per hour labor rate. Most shops want a good relationship with their customers. Nothing can damage a business faster than an angry customer. Nothing makes a customer angry faster than when you tell him th ... read more

Penny Wise and Pound Foolish

Penny Wise and Pound Foolish

We’ve all heard the expression “Penny wise and Pound Foolish’ I know that when financial times are rough and you’re confronted with a major car repair such as needing a transmission, it’s hard to think past “How much money can I afford right now?” However, stepping back and evaluating the options might be the most economical thing you can do and save you lots of money in the long run. Maybe even in the short run. I’ve worked with many customer who set a firm spending limit, rather that looking at the options for the best value. One customer wanted to install a used transmission from a junkyard, rather than having us do a complete rebuild, less solenoids. The savings would have been only $200.00 and she would have had only a 30 day warranty instead of a one year warranty with our rebuild. And, if there was a problem with the used transmissions, she then would’ve paid additional labor to install another one. One of my customer went t ... read more

Worst Case Scenario

Worst Case Scenario

So many customers will ask for “Worse Case Scenario” or “Ball Park Figures”. It’s easy to understand that they are looking for some kind of price. Naturally we want the best deal, especially when times are tough. Unfortunately, most shop owners have a tendency to answer that question all too quickly, hoping that their instant price quote gets them the job. But what if you found out that the instant price quote could cost you a lot more $$$. Let me explain. First, there is no single symptom when it comes to automatic transmission problems. Many customers will use the word “slipping “to describe late shifts or delays. Some will say it makes a noise. Today’s modern transmissions rely on a ton of computer sensors that tell it what to do. A bad sensor such as an input sensor, Throttle Position Sensor or Output sensor can cause a transmission to go nuts. It’s a lot cheaper to install a sensor. But lets say your transmission is bad, and you chose that shop that had the ... read more

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