Dodge Durango

Many shops around San Diego use us, knowing that we’re not only honest with them, but we also  treat their customers with the same intergrity. One shop this week sent us a Dodge Durango that had to be towed in. The shop was sure that the transmission needed a complete overhaul. He prepared the customer for the worse, but told her that we would take it apart first to make sure of the damage. When we dismantled the transmission, we found the torque converter was bad. We called the shop with three different options. Repair with no electrical, repair with electrical and a full rebuild. Since the customer wanted to keep the vehicle for a long time, she decided to have a complete rebuild. The truck had over 100 k on it. However, the shop was able to give her choices. If she went to the dealer or he decided to install a dealer unit, there would not have been any choices.